FAQs

Once you have had a good look around our website and feel this is something you would like to know more about, we welcome you to contact our knowledgable admissions team. They will speak to you confidentially about which rehabilitation program would be right for you. Alternatively, you can complete our enquiry form online and one of our consultants will contact you.

Once you have discussed your needs with an experienced admissions consultant and have committed to a rehabilitation program, we will start the admission process. You will be emailed admission forms, payment options, terms and conditions and a site policy. A few days prior to your program start date we will schedule a pre-admission telephone call to answer any final questions, confirm travel arrangements and admission times and calm any last-minute nerves.

On arrival, our aim will be to settle you in gently and to address any initial anxiety or stress. We provide a comprehensive retreat orientation and you will be introduced to our friendly team and other guests.

The purpose of the program is to create the best environment for change to take place on a large scale with no distractions and to build upon your progress daily and to learn as much as you can.

The treatment you receive is customised to your individual needs, which will be assessed and tailored by our team of highly qualified and experienced therapists.

Our Consulting Psychiatrist, Clinical Director, Psychologists and and Psychotherapy Team hold an extensive range of qualifications and experience in specialised therapeutic modalities. You can view these on our About Us page. The Retreat Support team is made up of  counsellors, yogis, mindfulness teachers, massage therapists, holistic healers, personal trainers and hosts from an array of backgrounds who specialise in mental health and crisis support.

They are dedicated to connecting empathetically, allowing you to absorb all the new information needed to forge the path to a renewed, quality life.

Our team have extensive experience in treating people from all walks of life who present with a wide range of mental health conditions. Our team place a dedicated focus on each individual and their personal needs which yields the best results for our clients.

Where required, staff hold current First Aid and Mental Health First Aid certificates. Massage therapists and personal trainers hold qualifications in their respective fields. We have three APRHA-registered psychologists and our therapy team consists of PACFA-registered Psychotherapists with an array of therapeutic specialities. 

Palladium Private was founded in 2003 and has provided mental health programs to over 5,500 clients. This experience has given us information, data and feedback that has guided the evolution of the program, inclusions and structure over time. It is the unique combination of individual therapies, group integration work and the community therapy retreat setting that makes our approach successful at making permanent changes to people’s lives. The quality and experience of the staff who deliver the Palladium Private program is what sets it apart from other treatment facilities. We welcome you to visit the Palladium Private retreat before committing to a program for yourself or a loved one, if you are able to. Meet and speak to our staff and see for yourself why we are so effective at connecting with, nurturing and healing our clients.

At the heart of the Palladium Private program is a cognitive approach, which means it examines an individual’s thinking patterns and core beliefs that drive unwanted responses and actions. Our qualified therapists seek to modify or change the individuals non-beneficial thought processes in relation to historic, current or future events in their lives. In successfully doing so, this reduces or eradicates stress, triggers and unwanted behaviours.

Starting from early infancy, each child begins absorbing information through witnessing and experiencing the world as they perceive it, then interpreting what people, situations or sensations bring safety and which bring fear or danger. Conclusions are drawn in early childhood about who we are as a individual, member of a family and member of society.

At Palladium Private, we teach that the core belief system – which is unique to each person – acts as the direct platform for our thinking patterns, responses, and behaviours. We refer to this process as the mind-body connection. Not only do we live according to our belief system, but it often goes unexamined or unquestioned throughout the entirety of most people’s lives.

The main conclusion governed by an individual’s unbeneficial belief system is that our life should be unfolding and presenting in a certain way in order to confirm our self-worth. At the point an individual concludes their life path is interfered with, faulty or unattainable, stress begins to develop. Generally followed by unwanted or damaging behaviours, poor personal choices and/or extreme coping strategies.

The Palladium Private retreat setting allows our qualified therapists and retreat staff to work with you day in, day out with no distractions or triggers from the outside world. For many, this is the first time in their life they’ve had such focus and time to work solely on themselves. The relaxed retreat environment encourages  the cognitive techniques to work their way into the brain for permanent change – with the impact being far greater than non-residential cognitive work.

We have been developing and evolving programs since 2003 at Palladium Private and in this time, over 5,500 clients have completed a program. Whilst we certainly do not claim 100% success rates in treating our clients (who often present with very intensive issues), more than 99.3% give their Palladium Private program a highly successful rating – meaning the program successfully addressed the core reason(s) why they undertook a Palladium Private program. Over 97.3% of all clients who commenced their program at Palladium Private successfully completed their program.

Yes, we strongly advise that you continue to take your medications as prescribed by your doctor.

We are a private mental health care treatment facility with no government funding. Whilst the amount charged for a Palladium Private program may seem high, they are serious mental health conditions that our clients are suffering with. We employ highly qualified and experienced experts in their respective specialisations and provide an extensive and varied program of activities and therapies that is unique to any other on offer in Australia.

Whilst one can compare a program’s duration, the location, the physical retreat; you can’t compare the program content and delivery itself. Our qualified staff work in teams selected for your own case, which makes this combination available only at Palladium Private .

We have been operating for more than 20 years and have had over 5,500 clients treated by our team. The Palladium Private program has a 97.3% completion rate, and a 99.3% program delivery satisfaction rating*. 

There are various options available for partial-funding of our programs. Please see the Program Fees page for more information, or phone and speak to one of our Admissions Consultants for more details. 

*Statistics compiled from guest Exit Surveys FY2022/23 

The holistic, integrative concept combines psychological, biological, educational, spiritual, social, financial, familial and nutritional strategies to define, explore, combat and eradicate the root causes of trauma, depression, anxiety and addiction. With the help of our supportive and highly knowledgeable team, you will purge your body of toxins, restore its natural balance of minerals, nutrients and vitamins, and open up to a whole new level of emotional awareness and resilience leading to your new life.

There are four main components to our approach that the program  works on simultaneously:

Holistic Therapy

Holistic psychology examines the person as a whole, with all the complexity and richness it implies; integrating mind, body, emotions and spirit. It recognizes that all aspects of a person’s being are interconnected and that each element can impact overall health and well-being. With holistic care, the goal is to address the person’s physical, mental, emotional, and spiritual needs to achieve true overall wellness.


The holistic approach emphasizes the importance of discovering and understanding the underlying causes of health issues, rather than simply treating symptoms. It recognizes the individual’s unique experiences, circumstances, personality, values, beliefs, and lifestyle choices when developing a care plan. Holistic care involves a combination of conventional therapies as well as alternative therapies. The focus is on healing all aspects of the person’s health, preventing illness, promoting self-care and instigating self-healing.

Integrated Therapy – is an integrative, individualised and adapted approach to treating mental health issues that utilises multiple therapeutic approaches to promote wellness. An individualised and customised method combines the mind (conscious & subconscious), the physical body, movement, nutrition, the energy body and the natural environment in a way that is appropriate to each person’s unique presentation and healing needs. 

Trauma-Informed Therapy – Trauma-informed care acknowledges the importance of understanding an individual’s life experiences in order to deliver effective mental health care. It recognises the widespread impacts of trauma and explores unique paths for recovery. It involves awareness of the signs and symptoms of trauma in individuals as well as families. Trauma-informed care has the potential to improve engagement, treatment success, and long-term physical and mental health outcomes.

Evidence-Based Therapies – Evidence-based practice is the integration of the best available, current and verified research with clinical expertise in the context of the individual’s personal characteristics, culture, values and preferences. Evidence-based treatments have been rigorously tested in randomised, controlled trials or a series of case studies, and have been proven to have effective outcomes in terms of treatment.

Availability changes from week-to-week so please contact our kind and knowledgable admissions consultants. They will speak to you confidentially about which rehabilitation program will be right for you. When you have committed to a program and are dedicated to ensuring the long-term success of your recovery, we will begin your admissions process.

We have just a handful of guests at any time, with no more than 18 places available, making your time with us comfortable and personable. We find that guests bond and connect with others naturally during their stay and develop friendships for life. The community therapy approach we provide at Palladium Private is a key part of each guest’s recovery. Seeking support, observing and relating to other’s stories, sharing recovery tools and techniques – all this is aop chieved by keeping group numbers limited to 15 so clients can feel connected, supported and engaged.

All our accommodation options are twin-share, supporting our community therapeutic program model. Private accommodation can be arranged upon request, however extensive experience has shown us that guests who share their experience throughout their program have higher satisfaction and efficacy of treatment. 

We do not offer dorm-style accommodation. Ultimately guests have the choice of a private or shared cabin, depending on their preference.

Generally, no but if you have a strong case for access this can be discussed with the Retreat Team.

Located in the Sunshine Coast Hinterland on the outskirts of Maleny, Palladium Private offers 20 acres of wide open spaces and accommodation for up to 18 guests in 9 cabins dotted around the retreat.

The main building is a converted farmhouse with two swimming pools, steam room, gym, large meals area and relaxation lounge. There is also wildlife in the surrounding areas and lake, including turtles, platypus, geese and more! The property is home to a long-established orchard with abundant citrus fruits and avocadoes (when in season).

These open spaces help to remove all your daily triggers and stress, so for the first time you can focus just on you. It’s important you’re able to retreat to your cabin or a peaceful spot on the property for alone time after therapy sessions or to enjoy reflection time.

 

Prior to leaving Palladium Private, our team will sit down with you and formulate an Aftercare Plan that ensures you will be connected with the services and resources you may need on your return home. The Aftercare Plan will address all the areas that have been identified as being crucial to your ongoing wellbeing and success.

Psychotherapist sessions continue via phone or video calls for a block of 4 hours (averaging 8 x 30-minute telephone/video call sessions) for up to six months after leaving the residential part of your program. During these sessions, your therapist will go over what was learnt and make sure it’s being applied for maximum effect after returning home. This solidifies and supports your new thinking patterns and core beliefs, whilst they’re reinforcing a a new and permanent neural network in the brain – so you become more and more competent dealing with stressors, triggers, challenging real-life situations and emotions.

For more details on the Aftercare inclusions, please click HERE and scroll down to the Aftercare section.

Costs vary depending on the kind of addiction recovery or mental health program you require. Our team can provide you an estimate of costs once we have some more information about your particular situation. If you would like an estimate, we welcome you to contact our understanding and knowledgable admissions staff for a confidential discussion.

To learn more about our fees and payment options please visit the Program Fees page.

Yes, but we have a strict smoking policy. Please ask your admission consultant for more details.